1. SERVICES

 

Ignacia Collective agrees to provide event rentals, styled stations, décor installations, and/or treat station services as described in the approved proposal and invoice ("Services").

Services may include event rentals, styled décor setups, display stations, treat stations, carts, equipment, signage, and related event styling services.

Ignacia Collective does not provide full-service catering or meal preparation.

 

2. EVENT DATE & LOCATION

 

Services will be provided on the date, time, and location listed in the approved proposal.

 

Client is responsible for:

• ensuring access to the venue 

• confirming vendor permissions 

• obtaining any required venue approvals 

 

3. RESERVATION & RETAINER

 

A non-refundable retainer of fifty percent (50%) of the total invoice is required to reserve the event date.

The remaining balance is due no later than fourteen (14) days prior to the event date.

Dates are not reserved until both the signed agreement and retainer payment are received.

No services will be provided unless the account balance is paid in full. 

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4. CHANGES TO SERVICES

 

Changes to services, guest count, layouts, packages, add-ons, or equipment must be submitted prior to the final payment deadline.

Changes requested after final payment may not be guaranteed and may incur additional fees.

 

5. CANCELLATIONS & RESCHEDULING

 

All retainers are non-refundable. 

One reschedule may be permitted if written notice is received at least seven (7) days prior to the original event date and the new date is available.

If the requested date is unavailable, the booking will be considered cancelled and payments remain non-refundable.

 

6. DELIVERY, SETUP & BREAKDOWN

 

Delivery, customer pickups and return,  setup, and teardown services are provided only when listed in the approved proposal.

 

Client agrees that:

• setup space will be clear and ready at the scheduled arrival time 

• access paths will remain unobstructed 

• guests and event staff will not interfere with setup or breakdown 

 

Delays caused by venue restrictions, blocked access, or late entry may result in reduced service time or additional labor charges.

 

7. DELIVERY, CUSTOMER PICK UP & RETURN, AND TRANSPORTATION FEES

 

Mileage is calculated from

1536 W Elm St, Ste G

Lebanon, MO 65536

 

Standard Delivery includes:

• Base delivery fee: $25

• $1.50 per additional mile

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Large Item Delivery Includes: 

• Base delivery fee: $50

• $1.50 per additional mile

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Delivery and travel fees are non-refundable once service has been dispatched.

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Customer pickup and return are available at no additional charge by appointment only for eligible rental items.

Rental items must be picked up and returned during the scheduled appointment time agreed upon by both parties.

 

A one (1) hour grace period will be provided for scheduled returns. Rental items not returned within one (1) hour of the scheduled return time may be subject to a late return fee of $25.00.

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Clients who anticipate being late are encouraged to contact Ignacia Collective as soon as possible. Ignacia Collective will make reasonable efforts to accommodate scheduling changes but cannot guarantee availability.

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8. POWER & UTILITIES

 

Client is responsible for providing safe, working electrical outlets within reasonable distance of service stations.

Ignacia Collective is not responsible for service interruption caused by venue power failure or electrical limitations.

 

9. CLIENT RESPONSIBILITIES

 

Client agrees to:

• supervise guests at self-serve stations 

• ensure children remain supervised 

• prevent misuse of equipment 

• provide a safe, stable, level setup area 

• maintain clear delivery and pickup access 

 

10. SELF-SERVE STATIONS

 

When a self-serve station is booked, Ignacia Collective does not monitor guest behavior.

Client must ensure a responsible adult supervises each station.

Product quantities are prepared according to the contracted guest count. Additional product is not guaranteed.

Ignacia Collective is not responsible for waste, spills, misuse, or over-portioning during self-service.

 

11. USE & CARE OF RENTAL EQUIPMENT

 

Rental items shall be used only for their intended purpose and handled with reasonable care.

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12. DAMAGE, LOSS & CLEANING

 

Client assumes responsibility for all rented items from the time of delivery or customer pickup until the items have been returned or collected by Ignacia Collective.

Client is responsible for loss, theft, damage, misuse, or excessive cleaning caused by guests or event conditions.

Repair, replacement, excessive cleaning, or missing item charges may be invoiced and charged to the payment method on file. All rental items are subject to final inspection upon return.

 

13. LINEN DAMAGE POLICY

 

Linens returned with wax damage, burns, paint, dye, ink, grease, excessive staining, or any damage preventing standard laundering will be considered irreparably damaged and charged at full replacement cost.

 

14. SAFETY & RIGHT TO REFUSE SERVICE

 

Ignacia Collective reserves the right to pause, modify, or discontinue services if conditions become unsafe, abusive, unsanitary, or hazardous.

No refunds will be issued if services are discontinued due to unsafe conditions.

 

15. FOOD & ALLERGY DISCLAIMER

 

Ignacia Collective is not responsible for allergic reactions, dietary restrictions, or guest consumption decisions.

Client assumes responsibility for informing guests of potential allergens.

Ignacia Collective does not guarantee food safety once service begins.

 

16. OUTDOOR EVENTS & WEATHER

 

Outdoor events are subject to weather and site conditions.

Client must provide suitable cover, shade, and stable surfaces if required.

Ignacia Collective may adjust layouts or discontinue services when weather conditions create safety risks.

 

17. VENUE REQUIREMENTS

 

Client is responsible for confirming that the venue permits outside vendors and rented equipment.

Ignacia Collective is not responsible for denied access, venue restrictions, or logistical limitations imposed by the venue.

 

18. PHOTOGRAPHY & MARKETING

 

Ignacia Collective may photograph installed setups and displays for marketing, portfolio, and promotional use.

No identifiable guest portraits will be used without permission.

 

19. SUBSTITUTION POLICY

 

Ignacia Collective reserves the right to substitute décor items, equipment, or display elements of equal or greater value if an item becomes unavailable due to damage or unforeseen circumstances.

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20. PAYMENT FAILURE

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If the final balance is not received by the due date, Ignacia Collective reserves the right to cancel services and release the event date for other bookings.

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21. COLLECTION COSTS

 

Client agrees to pay any reasonable collection costs, attorney fees, or court costs incurred in collecting unpaid balances.

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22. LIMITATION OF LIABILITY

 

To the fullest extent permitted by law, Ignacia Collective shall not be liable for indirect, incidental, or consequential damages.

Client assumes all risks associated with guest participation and use of rental equipment.

 

23. FORCE MAJEURE

 

Ignacia Collective shall not be liable for delays or inability to perform services due to circumstances beyond reasonable control including severe weather, illness, accidents, road closures, power outages, or government restrictions.

 

24. GOVERNING LAW

 

This Agreement shall be governed by the laws of the State of Missouri.

 

25. ENTIRE AGREEMENT

 

This Agreement, along with the approved proposal, invoice, and any written addendums, represents the entire agreement between the parties.

 

26. ACCEPTANCE

 

By signing this Agreement, the Client acknowledges that they have read, understood, and agreed to all terms outlined above.